Team store
Team store questions.
Everything is made to order, and all sales are final. Here is how ordering, shipping and replacements work, plus what a store means for your club.
For shoppers
Your order- Ordered and paid
- Made just for you
- Shipped to your home
Damaged, defective or wrong? Tell us within 7 days and it's replaced free.
For clubs
What the club does not have to do- No setup fee
- No inventory
- No collecting money
- No handing out orders
Every item is made to order. All sales are final.
For shoppers
Made to order. All sales are final.
Every item is made just for you after you order, so orders can't be changed, canceled, returned or exchanged. If something arrives damaged, defective or wrong, tell us within 7 days of delivery and we replace it free.
Is the demo store real? Will I be charged?
Yes, you will be charged. The Cedar Bay Comets team is made up, but the store is a working store. Any order placed there is charged to your card and made for real, and all sales are final. Please don't place a test order.
How are items made?
Every item is made to order after you buy it. Nothing sits in a warehouse. The team logo is printed onto the item you picked, in the size and color you picked. Some hats are embroidered instead.
Can I change or cancel my order?
No. Orders go into production right away, so they can't be changed or canceled once they are placed. Please double-check the size, color, quantity and your shipping address before you check out.
Can I return or exchange an item?
No. Every item is made just for you, so there are no returns or exchanges. That includes ordering the wrong size, color or style, changing your mind, or entering the wrong shipping address.
What if my item arrives damaged, defective or wrong?
You get a free replacement if you tell us within 7 days of delivery. Email mike@mcmdigitalproducts.com with:
- A clear photo of the problem.
- Which item it is, what's wrong, and how many are affected.
- If several items with the same design have the problem, one photo or video showing all of them together.
Logo placement can vary by up to half an inch. That's normal and isn't treated as a defect. If tracking shows an order as delivered but it never arrived, we look at each case on its own, and a free replacement isn't guaranteed.
Can I get a refund?
Only if an item turns out to be out of stock or discontinued and can't be made. Because every item is custom-made, there are no other refunds.
How long does shipping take?
Items are usually made and shipped in about 7 to 10 business days. Orders ship straight to your home address.
How much is shipping?
Shipping is calculated at checkout. It is usually about $10 for one item and about $1 more for each additional item. The exact amount is shown before you pay.
Is there sales tax?
Yes, where it's required. Tax is calculated at checkout and collected by our store platform, which handles sales tax for every state.
Can I pick up my order from the team instead?
No. Every order ships directly to the address you enter at checkout. There is no group delivery to the team.
How do sizes run?
Sizing follows each brand's standard sizing (for example Sport-Tek, Nike or Port & Company). Bigger sizes, 2XL and up, cost a little more. Check the product page before you order, because we can't exchange sizes.
Why are there two versions of the logo?
Dark shirts get a light version of the logo and light shirts get a dark version, so the logo always shows up clearly. The right one is picked automatically when you choose a color.
Who do I contact with a question?
Email mike@mcmdigitalproducts.com. MCM Digital Products runs the team stores.
For clubs
A team store with nothing for volunteers to run.
What does a team store cost the club?
Nothing up front. There is no setup fee and no inventory, volunteers don't collect money, and nobody has to hand out orders. The store is open all year.
Does the club earn money from it?
It can. A club can choose a give-back that is built into each item's price, so it happens automatically. For example, the Manitowoc Ships store gives 20% of every purchase back to the program. A give-back is optional: a club can choose lower prices with no give-back instead.
Who handles payment, taxes, shipping and problems?
Our store platform, Brikl, takes the payment, handles sales tax, makes the items and ships them to each buyer's home. Damaged or defective items are replaced through the platform. MCM Digital Products sets up and manages your store and is your contact for questions.
What will be in our store?
A full lineup: men's, women's and youth apparel (tees, hoodies, quarter-zips, polos and bottoms), hats and beanies, and gear such as bags, drinkware and game-day items. Value brands like Sport-Tek, Port & Company and District sit next to name brands like Nike, Under Armour, The North Face and Carhartt. Shoppers can browse by category or by brand.
How do our logos get on the products?
You send us your logo files. We set up each item with your logo in the right spot (the front, or the left chest on polos, quarter-zips and jackets), with a light and a dark version so it shows up on every color. We turn on the colors that fit your team, such as your team colors, black, white and greys, and turn off the rest.
Can items be embroidered?
Some can. A few hats can be embroidered from a regular image file. Most embroidered items need a special stitch file made from your logo. Until your club has stitch files, those items stay hidden and everything else is printed.
Can the store be on our own web address?
Yes. Your store can run on an address like store.yourclub.com. Your club, or your web person, adds one setting where your web address is managed, and we connect it on our side. Our demo store runs this way at demostore.mcm360sports.com.
Can we run seasonal items?
Yes. Your year-round store keeps the same link, and seasonal items can be added for a limited time, such as holiday gear or a fall hoodie push.
How do we get started?
Email mike@mcmdigitalproducts.com or send Mike a message, and he will walk you through it.
Another question? Email mike@mcmdigitalproducts.com. Questions about the MCM360 Sports app and website are in the main FAQ.